nbazee Privacy Policy

1 What Personal Data We Collect

nbazee collects personal data through several channels: directly from you during registration and account use, automatically through your device and browser when you access the platform, and from trusted third-party verification partners where necessary for KYC purposes. The categories of personal data we collect are described below.

2 How We Use Your Personal Data

nbazee processes personal data only for clearly defined, legitimate purposes. We do not use personal data for purposes incompatible with those stated at the point of collection. Our processing activities and the legal basis for each are as follows.

• Account registration and management: To create and maintain your player account, verify your identity, and manage your account preferences and settings.
• KYC and age verification: To comply with our responsible gaming obligations and confirm that all real-money players are aged 21 or above before any withdrawal is processed.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each account.
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets (including BPL, IPL, T20 World Cup fixtures, and Bangladesh Tigers matches), crash games, and all other nbazee platform features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions.
• Responsible gaming compliance: To monitor for signs of problem gambling, apply deposit limits and self-exclusion tools requested by the player, and intervene proactively when patterns of at-risk behaviour are identified.
• Customer support: To respond to queries, resolve complaints, process account closure requests, and handle data rights requests submitted to [email protected].
• Service improvement and analytics: To understand how players use the platform and to improve game selection, interface design, and payment options. Analytics data is aggregated and anonymised wherever possible.
• Marketing communications (opt-in only): To send promotional messages, bonus notifications, and platform updates to players who have explicitly opted in to receive marketing communications. Players may withdraw consent at any time by contacting support.

3 Sharing of Personal Data

nbazee does not sell, rent, or trade personal data to or with any third party for commercial or marketing purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary.

• Identity verification partners: nbazee may share identity documents with trusted KYC service providers for the purpose of verifying player age and identity. These partners are bound by strict confidentiality obligations and data processing agreements.
• Payment processors: Transaction data is shared with payment service providers (including mobile wallet operators bKash, Nagad, and Rocket, and card networks Visa and Mastercard) solely to process deposits and withdrawals.
• Game and platform technology providers: Aggregated or session-level data may be shared with licensed game providers (such as Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of delivering and maintaining game functionality and resolving technical disputes.
• Legal and regulatory obligations: Personal data may be disclosed to law enforcement agencies, regulatory authorities, or courts where nbazee is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of nbazee, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the nbazee business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations. Players will be notified of any such transfer in advance.

In all cases where personal data is shared with third parties, nbazee requires those parties to maintain appropriate technical and organisational security measures and to use the data only for the specified purpose. nbazee remains accountable for data shared under its authority.

4 Data Retention

nbazee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows.

• Active account data (identity, contact, and financial data) is retained for the lifetime of the active account and for a minimum period of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents (NID copies and supporting verification documents) are retained for a minimum of five years following account closure or the last verified transaction, whichever is later.
• Transaction and betting history records are retained for five years from the date of each transaction, in accordance with financial record-keeping obligations.
• Customer support correspondence is retained for three years from the date of the last communication in a support thread, unless the matter involves an unresolved legal dispute, in which case records are retained until resolution.
• Technical and device data (logs, IP records, session data) is retained for 12 months in an identifiable form and may be retained in anonymised, aggregated form beyond that period for fraud analytics and platform improvement purposes.
• Marketing preference records (opt-in and opt-out records) are retained indefinitely to demonstrate compliance with consent requirements and to prevent accidental re-engagement of opted-out players.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Players may request early deletion of their personal data by contacting [email protected]; however, deletion requests may be declined where retention is required by law or where the data is necessary to resolve an outstanding dispute.

5 Cookies and Tracking Technologies

nbazee uses a limited set of cookies and similar tracking technologies to operate the platform and improve the player experience. We do not use advertising cookies or third-party tracking pixels that share your data with external marketing networks.

• Strictly necessary cookies: These are essential for the platform to function. They manage session authentication, maintain your login state, and preserve your wallet and game session between page loads. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as language settings, responsible gaming limit configurations, and interface preferences. They improve your experience but are not essential to the core service.
• Analytics cookies: nbazee uses first-party analytics to understand how players navigate the platform — which pages are visited most, where players encounter errors, and how game categories perform. This data is aggregated and does not identify individual players.
• Security cookies: Short-lived tokens used to protect against cross-site request forgery (CSRF) and other common web security threats. These are strictly necessary and are automatically cleared at the end of each session.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to log in and use the platform. Blocking functional or analytics cookies will not prevent you from accessing core features but may reduce the quality of your experience.

6 Data Security

nbazee implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect player data against unauthorised access, disclosure, alteration, or destruction.

• All data in transit between your device and nbazee infrastructure is protected by 256-bit SSL/TLS encryption. A valid SSL certificate is maintained at all times and is verifiable in your browser's address bar.
• Personal data at rest is stored in encrypted databases with strict access controls. Only authorised personnel with a documented operational need may access identifiable player data.
• KYC documents are stored in a dedicated, access-controlled document vault that is segregated from general platform databases and subject to additional encryption at the file level.
• Access to player data by nbazee staff is logged and auditable. All staff with access to personal data receive regular data protection and security training.
• nbazee conducts regular internal security reviews and engages third-party security assessments to identify and remediate vulnerabilities in the platform.
• In the event of a personal data breach that poses a risk to player rights or freedoms, nbazee will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

While nbazee takes every reasonable precaution to protect your personal data, no internet-based service can guarantee absolute security. Players are encouraged to use strong, unique passwords for their nbazee account and to contact [email protected] immediately if they suspect their account has been compromised.

7 Your Data Rights

nbazee respects your rights in relation to your personal data. The following rights are available to all registered players. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account.

• Right of access: You may request a copy of the personal data nbazee holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity data corrections may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to the processing of your personal data for analytics or profiling purposes. This will not affect your ability to access core platform features.
• Right to data portability: Upon request, nbazee will provide a structured, machine-readable export of personal data you have provided to us, where technically feasible.

8 Minors and Age Restrictions

The nbazee platform is strictly for adults aged 21 years and above. nbazee does not knowingly collect or process personal data from individuals under the age of 21. If we discover that personal data has been collected from a minor, we will delete it immediately and close the associated account.

• Age verification is conducted as part of the KYC process before any withdrawal is processed. Accounts unable to verify that the account holder is aged 21 or above will have real-money features suspended until verification is completed.
• Parents or guardians who believe a minor has registered an nbazee account should contact [email protected] immediately. nbazee will investigate and take appropriate action as a matter of priority.
• nbazee supports responsible gaming tools including parental control software recommendations for households where minors may have access to shared devices. Please contact our support team for guidance.

9 Changes to This Privacy Policy

nbazee reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where a change is material — for example, if we introduce a new category of data collection or a new sharing arrangement — we will notify registered players by email or through an in-platform notification before the change takes effect.

• Your continued use of the nbazee platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms.
• If you do not agree with a proposed change, you should cease using the platform and may request account closure and data deletion by contacting [email protected].
• Previous versions of this Privacy Policy are available upon request.

10 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nbazee handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week, and are committed to responding to all privacy-related enquiries promptly and thoroughly.